Hyatt Ziva Cancun (Adults Only) Hotel, Cancun - Reviews, Rooms Options & Prices 2025

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About the Resort

Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, Mexico, 77500

Hyatt Ziva Cancun (Adults Only) offers a perfect blend of luxury and relaxation in a stunning beachfront setting in Cancun, Mexico. This resort caters specifically to adults, creating an intimate atmosphere while providing various amenities for a rejuvenating experience. Known for its convenient access to international dining and relaxing sandy beaches, this all-inclusive resort stands out for its engaging entertainment and exceptional service.

Location

Situated in the famous Zona Hotelera, the resort is just minutes away from local landmarks like Coco Bongo and La Isla Shopping Mall. Guests have easy access to a variety of attractions, shopping outlets, and vibrant nightlife options, making it a perfectly located hub for both relaxation and exploration.

Rooms

The resort features elegantly designed rooms with handcrafted furnishings and beautiful views of the Caribbean Sea or the resort grounds. Each room includes a private bathroom, a rainfall shower, and high-tech entertainment systems, ensuring guests enjoy a comfortable stay. Many rooms offer direct access to the pool and furnished balconies to soak in the tropical ambiance.

Eat & Drink

The resort offers a myriad of onsite dining options that cater to a variety of tastes, featuring 8 restaurants specializing in cuisines ranging from Asian to fresh seafood. Guests can enjoy a wide selection of signature dishes, along with breakfast and light bites, ensuring they have exceptional culinary experiences during their stay.

Leisure & Business

Hyatt Ziva Cancun provides numerous recreational activities, including several outdoor pools, a full-service spa offering massages and holistic treatments, and water sports. The resort also hosts entertainment such as theater shows and a KidZ Club, ensuring fun for guests of all ages, making it an ideal place for relaxation and enjoyment.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Oceanfront Suite

Max:

4 persons

122 m²

Bed options:

1 King Size Bed

Balcony

Air conditioning

room details

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King Room

Max:

4 persons

45 m²

Balcony

Air conditioning

room details

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Oceanfront King Room

Max:

4 persons

45 m²

Bed options:

1 King Size Bed

Balcony

Air conditioning

room details

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Getting around

A list of all available modes of transport

City Center

Cancun 6.9 mi

Airports

Cancun (CUN) 14.9 mi

Isla Mujeres (ISJ) 16.3 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Impeccable Room!

“The room was outstanding, boasting a breathtaking view and an impeccably clean space that made our stay enjoyable.” view full review

Midnight Tacos Bliss

“Discovering the late-night taco cart was a delightful surprise that truly made our first night magical!” view full review

Unique Yoga Experience

“Participating in yoga on water was a fun and memorable way to relax and bond with the family while enjoying the sun.” view full review

Heavenly Showers

“I loved the rainfall shower, it felt divine and refreshing, making every morning feel like a spa retreat.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Snorkeling
Tennis court
Pool tables
Table tennis

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's buffet
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Bathtub
Free toiletries
Bathroom telephone

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Curtains

Location

Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, Mexico, 77500

Map view

street view

Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, Mexico, 77500

City landmarks

Night club

The City Nightclub

2700 ft

Beach

Playa Forum

2300 ft

Paseo Kukulcan km. 9.5 Zona Hotelera

Forum By The Sea

2100 ft

Night club

Daddy'O

2100 ft

Blvd. Kukulcan Km 9

Cancun Convention Center

2.3 mi

Mar Caribe

Arrecife Chitales

2000 ft

Gallery

Galeria Balance Cancun

2200 ft

Punta Nizuc - Cancún 210

Playa Lagarto

2300 ft

Beach

Chac Mool Beach

1.0 mi

Chetumal Km 36. 5

Water Park at The Grand

1.1 mi

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

1.6 mi

Blvd. Kukulcan

Parque Ventura Cancun

1.6 mi

Beach

Playa Tortugas

1.8 mi

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

2.1 mi

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

2.1 mi

Blvd. Kukulkan k.m. 3.5

Sail Away Cancun

1.7 mi

Marina Adventure Bay

Bungee in Cancun

1.7 mi

Kukulcan Boulevard

Playa Tortuga Ferry Terminal

1.8 mi

Harbor

Aquatours Cancun

1.8 mi

Museums

Cancun Wax Museum

2.2 mi

Aquarium

Interactive Aquarium

2.3 mi

CancunMexico

Avenida Kukulkan

2.7 mi

Parks

arte Garden

2.2 mi

Mall

La Madonna

2.3 mi

Beach

Playa Langosta

2.6 mi

Nearby

Night club

Coco Bongo

1700 ft

Night club

Palazzo

1200 ft

Amusement Park

Delphinus Dreams

0 ft

Beach

Mandala Beach Club

1900 ft

Night club

Mandala Nightclub

1900 ft

Restaurants

Maria Bonita

100 ft

Boulevard Kukulkan

Restaurante Risotto

200 ft

Blvd Kukulcan KM 8.5 Punta Cancún

The Moongate

0 ft

Boulevard Kukulkan Km 9.5

Tradewinds Restaurant

200 ft

Boulevard Kukulcan The Royal Caribbean

Restaurante Ayami

400 ft

Boulevard Kukulkan 8.5 Hotel Krystal Grand Punta Cancun

Habaneros

0 ft

Boulevard Kukulcan Km 11.5 Frente a Plaza Flamingos

Isla Contoy

900 ft

Boulevard Kukulcan Km. 9.5 Zona hotelera

Restaurant Le Basilic

1000 ft

Boulevard Kukulcan KM. 9.5 Zona Hotelera Fiesta Americana Coral Beach Hotel

La Joya

1100 ft

Kukulcan Blvd 9. 5

Mextreme

2600 ft

Zona Hotelera Km 9 In Front Of Convention Center

Hacienda El Mortero

1600 ft

Blvd Kukulkal Km. 9.5

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the resort and would come back

Incredible views

Helpful staff

Limited dining options

Breakfast could improve

8.2/10

Great

Rooms

7.9

Location

9.4

Service

9.0

Dining

6.6

4.5/5 based on 11926 reviews

#11 of 272 hotels in Cancun based on Tripadvisor

Jordan

United Kingdom, December 2024

7.8/10

I had a wonderful time at this hotel, with clean and spacious rooms and a friendly staff that made my stay enjoyable. The location is perfect, right by the beach, and there are plenty of amenities. However, the dining options could offer more variety, and the facilities are a bit far from the rooms. Overall, it was a good value for money.

Rooms

7.0

The rooms were quite small compared to other all-inclusive resorts I've stayed at, but they were clean and well-maintained.

Service

9.0

The staff was attentive and friendly, especially Danial and Eduardo, who made us feel very welcome. Plus, the complimentary massages were a nice touch!

Location

10.0

The hotel has a beautiful beach and is great for those who prefer a short commute to various areas. The views of the turquoise waters were stunning.

Dining

7.0

While the dining stations catered to a variety of food types and had 'made to order' items, I felt there could have been more options compared to my previous stays last year.

Facilities

6.0

The facilities were decent, but I found them a bit far from my room, which was not ideal.

Marshall

United States of America, December 2024

8.8/10

I had a lovely stay at this hotel, with breathtaking views from my room and a fantastic location near the beach. The staff was incredibly friendly and provided top-notch service, which made my experience even better. However, I found the dining options a little lacking at times, especially when it came to breakfast. Overall, I felt like I got good value for my money, but a few improvements could make this place truly exceptional.

Rooms

10.0

The room was clean, comfortable, and had an amazing sea view from the 15th floor.

Service

9.0

The service was wonderful, especially my personal butler Ulyses, who went out of his way to help me. The staff really wished us well at departure.

Location

10.0

The location is excellent, with a beautiful beach nearby and mesmerizing surroundings.

Dining

7.0

The dining experience was somewhat limited during breakfast, though the buffet still offered a variety of options.

Facilities

8.0

The amenities were great; the pool area was well-kept and enjoyable.

Incredible views

Limited dining options

Brad

United States of America, November 2024

8.6/10

I had a lovely stay at this hotel, which offers a breathtaking view and a fantastic location close to the beach. The rooms were spacious and comfortable, and the staff was incredibly friendly and attentive. However, we did experience some noise at night, and the dining options left a bit to be desired with limited buffet choices. Overall, it felt like a good value for the location and amenities.

Rooms

8.0

The rooms were spacious and comfortable, with great views, but they were a bit too close to the ground, which led to some noise.

Service

9.0

The staff was very friendly and attentive, providing excellent service from check-in to dining.

Location

10.0

The hotel is in a stunning location, just steps from the beach and a short walk to local nightlife.

Dining

7.0

The buffet options were nice but a bit limited, especially during breakfast when bacon wasn't always available.

Facilities

9.0

The facilities were well-maintained and offered plenty of options for relaxation and entertainment.

Charlotte

United Kingdom, October 2024

8.0/10

The hotel has some amazing features, including a great location and super friendly staff. The rooms felt a bit cramped and had an odd view, but the private jacuzzi was a nice touch. While the dining experience has improved with made-to-order items, it still falls short of expectations. Overall, it’s a decent stay but not without its quirks.

Rooms

7.0

The rooms had a small balcony with a private jacuzzi, but felt a bit cramped compared to other resorts I've visited.

Service

9.0

The staff was extremely friendly and helpful, always making sure we were comfortable.

Location

10.0

The location was perfect, especially for older guests like us. The views of the turquoise waters were absolutely beautiful.

Dining

6.0

Dining was a mixed bag; buffet options were limited and switched to assisted serving, which felt less convenient.

Facilities

7.0

The facilities were decent, especially the pool area, but nothing too extravagant.

Jason

United Kingdom, October 2024

7.6/10

I had a pretty decent stay at the hotel. The location was great, really close to the beach and shopping areas, which I loved. The rooms were clean but didn't quite have the view I hoped for, and there was an odd smell coming from a nearby pond. The staff was friendly and helpful, though there were moments during check-out where I felt a bit overlooked. Overall, it was a good experience, just a few things that could be better.

Rooms

7.0

The rooms were clean, but mine was on the first floor without a dolphin view and had a strange smell from a pond nearby.

Service

8.0

The staff was friendly, especially Ana and Jorge by the pool, but at check-out, it felt like they were prioritizing new guests over us.

Location

9.0

The location was perfect, just steps away from the beach and close to shopping and nightlife.

Dining

6.0

The dining setup had changed, and while the buffet was nice, I was disappointed by the lack of bacon on most days.

Facilities

8.0

The hotel had some great amenities, including a lovely pool area, although there were times it felt a bit crowded.

Tom

United States of America, September 2024

8.2/10

The hotel has an incredible location, just steps from crystal clear waters and beautiful beaches. My room was amazing, especially with the hot tub on the ocean-front balcony. The service, while professional, could be a bit more attentive at times. Dining was a mixed bag; there were plenty of options but I was disappointed that some favorites, like bacon, were often missing. Overall, it’s a great choice if you’re looking for comfort and a vibrant atmosphere.

Rooms

10.0

The room was incredibly spacious with a private jacuzzi on the ocean-front balcony, providing a perfect place to relax.

Service

7.0

Service was professional and friendly, though I did feel that staff could have been a bit more proactive in anticipating guest needs.

Location

9.0

The location is just a few meters away from Cancun's vibrant nightlife and the beach is clean and inviting.

Dining

7.0

While dining was generally excellent with a variety of grilled dishes, I was disappointed that bacon wasn't available most days.

Facilities

8.0

The facilities were well-maintained, including a lovely pool area that was enjoyable to relax in.

Sebastian

United Kingdom, August 2024

9.2/10

I had a lovely stay at this hotel, which is perfectly located by the beach. The rooms were gorgeous, especially with the private jacuzzi, and the staff was incredibly friendly and accommodating. However, I did feel the dining options could be improved as I had a minor issue with my dinner. Overall, the experience was wonderful, and I felt it was great value for money.

Rooms

10.0

The rooms were gorgeous, perfectly located by the pool and beach, with a hot tub and great views.

Service

10.0

The staff was so nice and accommodating, even surprising my friend with a special birthday dessert.

Location

10.0

The hotel has an amazing location with crystal clear waters and very clean beaches.

Dining

7.0

The dining experience was good overall, but I had a minor flaw with our dinner the night before.

Facilities

9.0

The pool area was well-maintained and really pleasant.

Karen

United Kingdom, July 2024

7.0/10

I had a mixed experience at this hotel. The staff were incredibly friendly and went above and beyond for us, especially with a lovely surprise for my birthday. The location was excellent, just a short walk to the beach and nightlife in Cancun. However, I experienced some issues with the room, which had bed bugs and was not ready at check-in time. Overall, it has great potential, but I think they need to improve the cleanliness of the rooms.

Rooms

5.0

Unfortunately, my room had bed bugs, and it was ready two hours later than the official check-in time. This was quite disappointing.

Service

10.0

The service was excellent! The staff surprised me with a special birthday dessert and even sang to me. They were attentive and mindful of our needs throughout our stay.

Location

9.0

The location is fantastic, just a few steps from the beautiful beach and close to Cancun's nightlife, making it a perfect spot for relaxation and fun.

Dining

6.0

The dining experience was okay, but I noticed that the breakfast had limited options, which was a bit of a letdown.

Facilities

7.0

The hotel’s facilities were decent overall, but some areas could use a little more maintenance.

Richard

United States of America, July 2024

8.0/10

I had a great stay at this hotel with a beautiful sea view from my room and a fantastic dolphin pool area. The staff was really attentive and friendly, making us feel well taken care of. However, the location is a bit tricky for public transport and the dining could use more variety. Overall, I found it to be a good value for money with some small downsides.

Rooms

9.0

I loved the room with a stunning view of the sea on the 15th floor. It was decorated beautifully and really comfortable.

Service

10.0

The service was excellent, with kind attendants always ready to help us. They made sure we felt special during our stay.

Location

7.0

The hotel is located on a lovely peninsula with beautiful views, though getting around to public transport wasn't super convenient.

Dining

6.0

The dining experience was pretty good, but I was a bit disappointed by the limited selection at breakfast, especially missing bacon on most days.

Facilities

8.0

The facilities were nice, especially the dolphin pool, making the entire experience feel quite luxurious.

Russell

United States of America, July 2024

8.4/10

I had a great stay at this hotel, enjoying the amazing views from the top floor. The friendly staff was truly the highlight, welcoming us with genuine smiles. However, there were a few hiccups with the dining experience, as the self-service options have changed recently. The location is perfect, making it easy to explore the nightlife. Overall, I found it to be a good value for money despite some minor setbacks.

Rooms

8.0

The rooms were all amazing, especially with the view from the top floor of the pyramid building. However, I didn’t want the AC on, which made it feel like more of an 'imprisoned dolphin view.'

Service

Location

10.0

The location was perfect and has been a clear favorite among my colleagues. It was so easy to walk to the night club area, making it convenient for a multigeneration family reunion.

Dining

7.0

Dining had changed a bit, with self-service no longer available and glass barriers now in place. The variety was decent, but it dropped a notch compared to previous visits.

Facilities

7.0

The facilities were good, but I wished there were more options available. Everything was clean and maintained well, but it didn’t feel as luxurious as it could have.